COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

People have been asked to stop:

  • Non-essential contact with others e.g going to pubs, clubs, concerts, theatres and other social venues 
  • All unnecessary travel.

This advice is particularly important for people over 70, for pregnant women and for those with some health conditions.

Stay at home if you have Coronavirus symptoms.

Stay at home if you, or anyone in your household, have either:

  • A high temperature – you feel hot to touch on your chest or back, or; 
  • A new continuous cough – this means you’ve started coughing repeatedly
  • New onset loss of sense of smell or taste

If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online ( People should only call NHS 111 if they cannot use the online 111 tool.


Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage.

DO NOT attend the surgery for any reason unless you have been advised to.

YOU NEED TO REGISTER for the Bsol NHS App ASAP! to be able to book telephone consultations over the phone, request prescriptions and look at test results.

A national app is also available; the NHS app here (although the local CCG have asked us to promote the above specific app for Birmingham):

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.


We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

NOTE: We cannot test for COVID 19.

Important links:

The council have launched an emergency community response hub to provide support to our most vulnerable citizens.
The service will prioritise those in critical need who have received a letter from NHS England stating they are in a priority group or those that are self-isolating for shorter periods but are unable to rely on family or friends for adequate practical support.
This may be in relation to:
Emergency food supplies
Social contact

Phone 0121 303 1116, open Monday to Friday 9am to 5pm
We will be signposting and connecting vulnerable citizens who have no assistance from family or friends and need help to voluntary organisations and community groups for support, which may be provided by the Council or the voluntary sector.
If you are able to use existing help and support from family and friends, please do continue to do this so that we can focus on our most vulnerable citizens.

NHS Volunteers

To access assistance from an NHS Volunteer for things such as help collecting shopping, prescriptions or other essentials or just want a “check in and chat” to help prevent loneliness, please call: 0808 196 3646.